Returns management

Reverse Logistics inc. Returns Management

Ensure returns are received from only bonafide customers and within allowed RMA time windows. Use Datapel to link returned goods with despatched serial or batch numbers, so you can avoid “product switching” for expired or faulty products from other suppliers.

Create a return authority (RA) linked to prior customer sales order

Issue blind returns to allow for eCommerce order returns and exchanges

Match goods inward with return authority references

Leading organisations use Datapel to manage returns and exchange with ease

Link return authorities to prior sales orders

Create a return authority (RA) linked to a prior customer sales order. Regulate returned merchandise and credit entitlements by item ranges, batch, or serial numbers. Avoid “product switching” for expired or faulty products from other suppliers.

Produce better documentation

Produce RMA documentation for customers to return with goods, adding reasons or other comments. Simplify your receiving and warehouse putaway process.

Use built-in barcode scan receiving

Simplify exchange management with single order negative quantity express return-to-stock workflows, allowing customer facing or trade-desk staff to handle inventory swaps directly.

Increased order accuracy and efficiency

Learn how EHI Australia increased order accuracy and maximised warehouse efficiency. They had outgrown their paper-based system, and needed reliable implementation during rapid business growth.

From old to new in under seven days

Find out how P & H Fine Foods pivoted in under seven days during the Covid-19 pandemic to implement a whole new warehouse management system.

Manage your returns and exchanges efficiently and effectively.

Coordinate and collaborate with Datapel

Your Datapel Cloud.WMS combines cutting-edge features into one easy, automated system. Built to drive business operations with advanced order management and inventory control workflows to achieve best practice for your industry.

Multiple locations and bins

Manage your inventory and guide workers through the most efficient pick path. Locate articles in multiple bins and locations with precision. 

Barcode scan and print

Introduce barcoding at your pace. Use our best practice scan pick, pack and ship workflows, with flexible options for GS1 standard barcodes.

Order management

Manage hundreds of orders daily. Automatically organise work loads and set your team priorities. Remain in control and get clear operational insights.

Guided pick, pack and putaway

Increase your productivity dramatically with guided article selection. Use real-time stock location to reduce search times.

Inventory management

Use best practice warehouse management principles. Take an inventory-centric perspective to see a full 360 degree view of your operations.

Purchasing and receiving

Close the loop on a successful supply chain using order demand – anticipate stock requirements and drive purchase re-ordering from internal or external suppliers.

eBusiness EDI

B2B EDI can extend from single order imports to a coordinated exchange of order acknowledgements and confirmations.

Document trails

Manage disputes, workflow or process shortcomings by audit trail review. See clearly detailed events and times triggered by users, with item and order number references.

Logistics and freight carrier

Integrate simply with your logistics provider. Avoid re-keying your consignment data and automate your supply chain, from web order to carrier pickup. 

BI and reporting

Interactive dashboards give you more than just summarised visual widgets. Understand your key metrics and make informed business decisions.

Get more products to more customers and do it faster

Discover whether Datapel is the right fit for your business with a risk-free trial. We’ll give you a personalised demo and help you get set up for success.