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For critical service issues please email [email protected] with the word critical in the subject title and be sure to clearly identify your access URL and user details for our team to escalate for priority resolution. Feel free to follow up with a call to our support line on +61 1300 137 082 to ensure your email request has made it through and you have been assigned an incident ticket number.
Get instant answers via our knowledge base
Datapel Knowledgebase is a collection of searchable online articles to help you with specific WMS workflows. Use the link belows to access this resource and enter keywords describing the topic for which you require assistance.
Ask us anything via live chat.
Available between 9am and 5pm Australian Western Standard Time, our team is here to answer your technical or other support questions. Just click on the live chat icon at the bottom of the screen to get started.
Remote support
Datapel Remote Support is a desktop application that allows the Datapel Support Team to actively diagnose the operation of your local PC system. To start a Remote Support session you need to first install the Datapel Remote Support installation file below. Double click the downloaded file, and follow the installation instructions. Alternatively, call the Datapel Support Team on 1300 137 082 for help.
Frequently asked questions
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