Datapel for Customer Service Managers

Track real-time stock availability with confidence

As a customer service manager, you know it’s all about communication and reliability. Use Datapel Cloud.WMS to keep your customers informed with real-time order status, product availability, and delivery lead times.

elk accessories

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As a leading fashion and accessories brand supplying domestic and overseas stores, ELK identified a growing online e-tailing opportunity. They required a WMS that could keep up with the fast—often next day—delivery of online orders direct from their Melbourne warehouse.

hampers with bite case study

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This rapidly growing business was using a legacy, on-premise WMS that lacked flexibility. They were unable to extend ERP integration or offer basic MRP features. Hampers With Bite required a new solution accessible from anywhere prior to the peak Christmas production and distribution season. Additionally, parallel operation of the existing legacy system needed to be maintained during the transition to manage overall business risk.

ehi

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EHI Australia relied on a good paper-based picking system using incentives for high performing employees. However, the ever-present need to reduce overall error rates—and increasingly strict SLAs with major customers—dictated the need to improve accuracy and minimise penalty charges due to pick errors. With rapid business growth, there was a need to modernise the warehouse management system and scale operations.

ph fine foods case study

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P & H Fine Foods needed an inventory solution that could adapt following the outbreak of the Covid-19 virus. As a supplier of catering to major airlines, P & H Fine Foods had to rapidly pivot production due to a sharp drop in sales volumes. The management team realised three things were critical to business survival and long-term success: flexibility, access from anywhere via web browser, and real-time scanning capability.

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Track customer orders, apply holds and automate notifications
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Use flexible order entry and inquiry options that work the way you need them to
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Ensure your key accounts get a premium customer experience

Keep customers informed with real-time order status, product availability, and delivery lead times using Cloud.WMS order registers.

Place orders and reserve or allocate inventory with confidence, knowing that system levels reflect real-world stock availability. Minimise backorders or, worse still, cancelled orders due to stock outs.

Check customer payment status, credit levels or take payments for orders directly within Cloud.WMS without the need to refer back to your accounts team.

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Harness real-time tracking and complete visibility

Track customer orders throughout your fulfillment chain, apply holds for payment, automate email notifications and get full order history visibility.

Make sure your contract prices are accurate

Utilise flexible order entry and inquiry options that incorporate business rules. Ensure contract prices are accurate with inbuilt margin analysis by product and order.

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“As a chemical manufacturer and wholesaler where would we be without Datapel? I just could not imagine how we would work. Datapel is our key customer service advantage.”

Ali Pogalva

Lo-Chlor Chemicals

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Always give your key accounts a premium customer experience

Pre-allocate reserves, pick hold inventory, or release inventory from unpaid orders to ensure that your key accounts get a premium customer experience.

Trust your key accounts to Datapel and be the best customer service manager you can be.
ehi case study
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Increased order accuracy and efficiency

Learn how EHI Australia increased order accuracy and maximised warehouse efficiency. They had outgrown their paper-based system, and needed reliable implementation during rapid business growth.

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From old to new in under seven days

Find out how P & H Fine Foods pivoted in under seven days during the Covid-19 pandemic to implement a whole new warehouse management system.