Datapel for Customer Service Managers
Track real-time stock availability with confidence
In customer service, you know it’s all about communication and reliability. Use Datapel Cloud.WMS to keep your customers informed with real-time order status, product availability, and delivery lead times.
As a leading fashion and accessories brand supplying domestic and overseas stores, ELK identified a growing online e-tailing opportunity. They required a WMS that could keep up with the fast—often next day—delivery of online orders direct from their Melbourne warehouse.
This rapidly growing business was using a legacy, on-premise WMS that lacked flexibility. They were unable to extend ERP integration or offer basic MRP features. Hampers With Bite required a new solution accessible from anywhere prior to the peak Christmas production and distribution season. Additionally, parallel operation of the existing legacy system needed to be maintained during the transition to manage overall business risk.
EHI Australia relied on a good paper-based picking system using incentives for high performing employees. However, the ever-present need to reduce overall error rates—and increasingly strict SLAs with major customers—dictated the need to improve accuracy and minimise penalty charges due to pick errors. With rapid business growth, there was a need to modernise the warehouse management system and scale operations.
P & H Fine Foods needed an inventory solution that could adapt following the outbreak of the Covid-19 virus. As a supplier of catering to major airlines, P & H Fine Foods had to rapidly pivot production due to a sharp drop in sales volumes. The management team realised three things were critical to business survival and long-term success: flexibility, access from anywhere via web browser, and real-time scanning capability.
Track customer orders, apply holds and automate notifications
Use flexible order entry and inquiry options that work the way you need them to
Ensure your key accounts get a premium customer experience
Harness real-time tracking and complete visibility
Track customer orders throughout your fulfillment chain, apply holds for payment, automate email notifications and get full order history visibility.
Make sure your contract prices are accurate
Utilise flexible order entry and inquiry options that incorporate business rules. Ensure contract prices are accurate with inbuilt margin analysis by product and order.
“As a chemical manufacturer and wholesaler where would we be without Datapel? I just could not imagine how we would work. Datapel is our key customer service advantage.”
Always give your key accounts a premium customer experience
Pre-allocate reserves, pick hold inventory, or release inventory from unpaid orders to ensure that your key accounts get a premium customer experience.