Need help with Datapel? Let’s get you sorted.

 

Whether you’re troubleshooting an issue, setting things up, or just need something explained, we’ll point you in the right direction.

Start with the Knowledge Base below, or contact our support team if you’d prefer to speak with someone directly.

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Still Need Help? Contact Support

If the Knowledge Base didn’t answer your question, our team is here to help.

Monday to Friday, 9am – 7pm AEST (Excluding public holidays)

[email protected]

1300 137 082

Whether you have a question, need help with a feature, something’s not working, or you just want something clarified, we’re here to support you.

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Frequently Asked Questions

What happens after I submit a support request?

You’ll receive a confirmation email with a ticket number. Our team will review your request and keep you updated as we work on a resolution. Some issues may require additional information or follow-up.

What should I do if I can’t access Datapel or my system is down?

If it’s critical, email [email protected] with “Critical” in the subject line. Include your access URL and user details. Follow up by calling 1300 137 082 to confirm we’ve received your request.

Where can I find setup guides or workflow instructions?

Visit our Knowledge Base for step-by-step guides on everything from system setup to advanced inventory workflows. It’s the fastest way to resolve common questions.

How do I log a support request for a critical issue?

For critical service issues, please email [email protected] with “Critical” in the subject line. Make sure to include your Access URL and user details so our team can escalate your request for priority resolution.

You’ll receive an incident ticket number automatically once your email is received. To ensure we’ve got everything needed and to follow up if needed, you can also call our support line on +61 1300 137 082.

What happens if there’s a system outage or critical issue after hours?

Our platform is monitored 24/7. If a major system issue occurs — such as a complete outage or system failure — our automated alerting systems will notify the right teams right away to investigate and resolve it.

Can I get help with configuring a specific workflow or integration?

Yes, submit your request by sending an email to [email protected]. If it requires consultation or custom configuration, our team will guide you through the next steps.

Do you offer onboarding or training support?
Yes — we offer guided onboarding for new customers and training for existing customers on request. Just reach out to support for more details.
I’ve submitted a support request — how do I follow up?
You’ll receive an incident ticket number via email. You can reply to that email for updates, or call 1300 137 082 if it’s urgent.
Can I suggest a feature or product improvement?
Absolutely. Send your suggestions to [email protected] with the subject line Feature Request. Every idea is reviewed by our product team.
Is there a way to track the status of my request?
Yes — once you’ve received your ticket number, you can reply to the same email for updates, or call support on 1300 137 082 for urgent follow-up.

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