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1. What is Datapel Cloud WMS?
Answer: Datapel Cloud.WMS is a Warehouse Management System designed for wholesalers, importers, manufacturers, and 3PLs to improve inventory accuracy, order management, and overall warehouse efficiency. It integrates with various business applications and provides real-time insights into warehouse operations.
2. How does Datapel Cloud.WMS integrate with other systems?
Answer: Datapel Cloud WMS integrates with various ERP, eCommerce, and accounting systems such as MYOB, Xero, Shopify, and WooCommerce. It supports API and EDI integrations, enabling data exchange and process automation.
3. What are the key features of Datapel.Cloud WMS?
Answer: Key features include inventory management, barcode tracking, multi-location support, workflow control, reporting, multi-user collaboration, directed inventory allocation, and integration with ERP and eCommerce systems.
4. How do I get started with Datapel Cloud.WMS?
Answer: Getting started involves a discovery session to identify your needs, followed by configuration, training, and launch support. Datapel provides detailed guidance throughout the process to ensure a smooth transition.
5. What are the stages of implementing Datapel Cloud.WMS?
Answer: The stages include discovery, system setup and configuration, user training, and launch-ready support. Post-Launch support includes a review after one month to ensure optimal use of the system.
6. How long does the implementation process take?
Answer: Preparation time varies depending on your specific requirements. Elapsed time can be 2 - 4 weeks, while the engagement hours typically take 3-4 days or a total of 24 to 36 hours, depending on the complexity of your workflows and the number of users being trained. A contingency day may be added for additional customisation or unforeseen issues.
7. Will we need to stop operations during implementation?
Answer: There may be a brief interruption, typically in the late afternoon on the first launch day, while you transition to the new system. Sales should be coordinated to minimise impact on operations.
8. What kind of support is available during Launch?
Answer: During launch, you can work with your assigned onboarder to handle any issues you might face, alternatively you can engage a Datapel Partner or Consultant that can be on-site or available remotely to assist with any issues that arise. Detailed support do[censored]entation and training are available to all users.
9. How does Datapel Cloud WMS handle inventory tracking?
Answer: The system supports real-time inventory tracking using barcodes, batch and serial number tracking, and multi-location management to ensure accuracy and transparency in inventory levels.
10. Can Datapel Cloud WMS be customised to our specific needs?
Answer: Yes, Datapel Cloud.WMS is highly configurable. Customisations can include tailored workflows, reports, forms, and integrations with other business systems.
11. What is the role of the implementation coordinator?
Answer: The implementation coordinator is generally a senior member of your team, often referred to as the "champion," they are responsible for liaising between your team and the Datapel Onboarder, ensuring that all questions and issues are addressed during the implementation process.
12. How do we prepare for the implementation?
Answer: Preparation includes setting up your Accounting software when integrating WMS, creating and updating customer, supplier, and item lists, and ensuring your basic IT infrastructure meets the necessary requirements. The most critical part of the implementation is the Stock Count, this needs to be accurate in your Cloud.WMS on the day you launch.
13. What happens if we encounter issues after launch?
Answer: Datapel provides ongoing support and a follow-up reviews to address any issues and provide additional training as needed. If things are dire, you can also roll back to your previous system as generally all Cloud.WMS information is shared with you Accounting software or easily exported. This means your business risk is low when Launching Cloud.WMS.
14. How does Datapel Cloud WMS improve warehouse efficiency?
Answer: The system improves efficiency by streamlining workflows, reducing errors, automating processes, and providing real-time data for better decision-making. Barcode tracking and multi-location management also enhance operational accuracy.
15. What are the benefits of using barcode tracking?
Answer: Barcode tracking increases inventory accuracy, speeds up the picking and packing process, and reduces human error. It also helps in tracking the movement history of each item within the warehouse.
This FAQ aims to address the most common questions and provide practical solutions for potential and existing users of Datapel Cloud.WMS.
For more detailed information or specific inquiries, please refer to the provided do[censored]entation or contact Datapel support directly.